Last Updated: 22th Aug 2021 - 10.33PM
14 Days Refund Policy
Luveedu Cloud provides a refund window of 14 days from the date of purchase for eligible services. During this period, customers can submit a refund request & once refund is initiated we need 5 - 7 business days to settle back to the customer bank account, ensuring they meet the necessary conditions. Refunds will not be granted for services outside this window, so it’s essential to act within the specified time frame.
Refund Policy Not Applicable on Domain Purchase
Luveedu Cloud’s refund policy does not cover domain purchases. Once a domain is registered, it cannot be refunded or canceled, as domain registrations are non-reversible. This applies to all domain-related transactions, including renewals. Customers are advised to review their domain purchase carefully before completing the transaction, as no refunds will be issued.
No refund if privacy policies are not followed
Refunds are only issued if customers comply with Luveedu Cloud’s privacy policies. Failure to follow these policies may result in the cancellation of refund requests. We maintain strict privacy guidelines to protect both the company and our customers, and violating these terms forfeits any refund eligibility. Review our privacy policy thoroughly before submitting a refund request.
Customers must be at least 18 years old
To qualify for a refund, the account holder must be 18 years or older. This requirement ensures that legal responsibilities are understood and accepted by the customer. Refund requests from individuals under 18 are not accepted, so it’s important to confirm that the account holder meets this age requirement before making a refund request.
The account must be associated with Luveedu Cloud
Refunds are only processed if the account in question is properly associated with Luveedu Cloud. The account must be active and in good standing at the time of the refund request. This ensures that all services and transactions are legitimate and that the customer is entitled to a refund based on their purchase history.
A valid invoice must be presented
To process a refund, a valid invoice must be provided as proof of purchase. This invoice helps verify the transaction and ensures that the customer is entitled to a refund. Without an official invoice from Luveedu Cloud, refund requests cannot be processed, so ensure you retain your invoices for future reference.
Submit refund requests through our ticket system
All refund requests must be submitted via Luveedu Cloud’s official ticketing system. This allows for better tracking and handling of refund claims. Our ticket system ensures that your request is documented and reviewed by our support team. Submitting through any other channel will not be accepted for refunds.
Contact Customer Care for more details
If you need additional assistance or have questions regarding the refund process, you can contact Luveedu Cloud’s Customer Care team. They are available to provide further clarification and help you navigate the refund process. Customer Care can ensure that all your queries about the policy are addressed.
